Hail, wind, fallen branches. NM storms do real damage to roofs. Serafina Roofing & Maintenance responds within 24 hours. We tarp exposed areas to prevent further water intrusion, then document the damage for your insurance claim with photos, measurements, and a detailed inspection report.
Our Storm Damage Repair Process
Damage Assessment
Within 48 hours of the storm, our inspector is on your Serafina roof. We check for hail impact, wind-driven shingle lift, cracked ridge caps, and any penetration failures. A full photo report is provided regardless of whether damage is found.
Insurance Claim Filing
We help you file the claim with your insurance carrier using our inspection report, photos, and damage summary. This documentation follows the same standards adjusters use, which means smoother processing.
On-Site Adjuster Visit
We meet your insurance adjuster on-site and walk the roof together. Point out every area of damage documented in our report. If the adjuster misses something, we supplement with additional evidence.
Quality Restoration
Once approved, our Serafina crew handles the repair or replacement at the insurance-agreed price. You pay your deductible. We do the work, file the completion paperwork, and you're done.
What Serafina Customers Say
"From the first phone call to the final walkthrough, everything was seamless. The team was courteous and efficient. Already recommended them to two friends."
"Best experience we've ever had with a home service company. On time, on budget, and the results exceeded what we expected. Truly top-notch."
"We called expecting to wait days, but they were here the same afternoon. Fair pricing, quality work, and they kept us informed every step of the way."
Why Choose Serafina Roofing & Maintenance for Storm Damage Repair?
Local Company, Local Reputation
19+ years in Serafina. We're not storm chasers from out of state. We live here, work here, and back our warranties because we're not going anywhere.
Every Carrier Accepted
State Farm, Allstate, USAA, Liberty Mutual, Farmers, Nationwide. We work with every major insurance carrier in NM.
Xactimate Documentation
Our estimates use Xactimate, the same software your insurance company uses. This means faster processing and fewer disputes over line items.
Insurance Claims Handled
We manage the entire process: inspection, documentation, filing, adjuster meeting, supplements, and repair. You deal with us, not the insurance bureaucracy.
About Our Serafina Storm Damage Repair Services
Not all storm damage qualifies for a full replacement. Hail might only affect one slope. Wind might only lift shingles on the windward side. We document exactly what's damaged and let the insurance company make the call. Honest documentation gets claims approved. Inflated reports get denied and blacklisted.
Timing matters on storm claims. Most NM insurance policies give you 12 months from the date of damage to file a claim. Once filed, you typically have another 12-18 months to complete repairs. Don't wait. Call (877) 349-1553 for a free inspection and we'll tell you if you have a claimable issue.